Friday, April 19, 2019

Vivilux 3-in-1 Rechargeable Red Laser Recall

Here is an e-mail I received from Vivilux, which is relevant for those who purchased a 3-in-1 Rechargeable Laser after January:

After several customer returns all with the same issue, we made it a priority to find out the cause of the problem with the 3-in-1 Rechargeable Red Laser.
We discovered there is a manufacturing defect in the most recent production lot.
Note that the defect is not harmful in any way, and the laser is safe to use.
Over time the laser may lose brightness and will not regain it.  The power dims considerably with use. Charging has no effect on this issue.
Note that this defect affects ONLY the 3-in-1 Red Laser shipped between February 1st 2019 and April 15th, 2019
These lasers all have the word ViviLux in RED on the case.  Previous lots had ViviLux in black.

As a proactive move, we are recalling all ViviLux RED Lasers with the word ViviLux in RED on the case. Customers who purchased BEFORE February 1st are not affected.

We have established a recall and exchange procedure for any customer wanting to replace their laser.
 Full information about the recall process can be found on our website www.ViviLuxUSA.com

As soon as we have the replacements available (about 3 – 4 weeks) customers will be sent a new laser along with a small gift as compensation for the problem.

Please pass this information on.
We pride ourselves on the quality of our products, and we want to make sure that all of our customers are satisfied with their purchases.

Dave
S. David Riba
Harbor Sales Inc
P O Box 1200
Safety Harbor, FL 34695
727-669-7700

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